Jet To Introduce Online System For Tracing Missing Baggage

Jet Airways will become the first Indian airline to offer the facility of tracing missing baggage online to passengers. By means of this facility passengers can now check the status of their missing or delayed baggage through the worldwide computerised baggage tracing system which can be accessed on its website jetairways.com under the 'Product & Services' section.

Passengers need to report their missing baggage or delay in receipt of their baggage at Jet Airways' airport offices. They will then be provided with a 10-character file reference. Passengers are required to specify this 10-character file reference and their last name on the website to get information about the baggage status.

Passengers must, however, keep a copy of the mishandled baggage report that is given to them, the receipts for any emergency or replacement items in order to claim insurance, and original flight ticket or e-ticket reference, etc.

If the baggage remains untraceable for over seven working days, then a questionnaire would be sent out to the passenger. The detailed inventory on this form will allow the airline to widen its search. In the unlikely event of baggage not being located within 15 days, the airline will begin to process any claims while the search still continues.