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NewStation - (November 2002)

Sydney 'WOWS' International Incentive Buyers
"Laid back, fun, and action packed, with great depth of experience", were the mix of responses from international incentive planners to the assortment of activities experienced on the Sydney Convention & Visitors Bureau's post Dreamtime program. Sydney hosted a core group of top international incentive planners last month to demonstrate the ease and accessibility of holding an outstanding and memorable incentive program in the vibrant harbour city.
From October 19-20 the Sydney Convention & Visitors Bureau (SCVB) hosted 10 international buyers of incentive products predominantly from the USA and Europe and four media representatives from Europe and Asia. This program accompanied the Australian Tourist Commission's annual Dreamtime Incentive Travel Showcase in Alice Springs. Managing Director for the Sydney Convention & Visitors Bureau, Jon Hutchison said Dreamtime is a terrific opportunity for international buyers and the media alike, to experience first hand, why Sydney has a global reputation as Australia's gateway city.

Cox & Kings Tie-Up With Radius To Augment Business Facilities
Business travellers will now have a lot more on offer with the recent tie-up of Cox and Kings and Radius – the world’s largest travel company headquartered in the USA. With a combined sales of over US$ 21 million, Radius has now opened up a world of opportunities to the Indian business traveller through Cox and Kings. Through this tie-up, Radius will be able to offer its services to all Cox and Kings clients, that will include a 24 hours and 7 days in a week travel center across the globe. Apart from that they will also have access to a global MIS Reporting expertise, that will result in considerable savings for their travel requirements. The Radius network will also provide travellers a wide spread global reach, besides being able to access preferred rates with airlines, hotels and other travel-related services. Radius caters to more than 6,000 travel agency locations in over 70 countries across the globe. Radius Global Reporting, powered by Hi-Mark Software, provides local country, regional and worldwide travel management reports using up to 72 different currencies and imports data from ODBC databases such as T&E, online booking or internal accounting databases.

Cathay Unveils New Business Class
As the Business Class upgrade revolution continues, news is that Cathay Pacific has really gone to town. Its upgrade includes a cocktail bar with granite benchtop and designer lighting and a private dressing room with full length mirror and coat hooks. There are fold down seats and the wider 1.9m long flat bed seats which recline to 13 degrees and have a privacy screen. All seats have data sockets offering email and intranet.

Travellers Name Hong Kong, Las Vegas Top Airports
Travellers, in an annual airport satisfaction study released by JD Power and Associates, cited airport efficiency, attentive customer service and the convenience of concessions located closer to gates as key factors in their ranking of airports around the world. Hong Kong International and Las Vegas McCarran International were ranked first and second place, respectively, in terms of overall airport experience among large airports in the Global Airport Satisfaction Study, which surveyed 10,250 travellers internationally. The study asked travellers to rank the importance of multiple aspects of airports, including arrival and departure, check-in, concessions areas, gate areas and baggage claim. Those surveyed cited Hong Kong's simplified passenger flow, train service, shopping options beyond security and attentive airport staff. McCarran received high scores for its notably short, five-minute drive from the city's downtown, as well as its efficient facilities, check-in process and baggage claim, according to Rick Bourdeau, senior research manager of JD Power's airport practice area. Hong Kong International and Amsterdam Schiphol International were the only foreign airports to be recognised in the survey as being above average.

Continental Fires Pilot After FAA Says He Tested Positive For Alcohol
Continental Airlines has fired a 15-year veteran pilot following his removal from a flight after testing positive for alcohol.
"Continental has a zero tolerance policy when it comes to substance abuse," airline spokesman Jeff Awalt said. "Continental conducted an investigation and the results of the investigation are confidential." The pilot, based in Newark, N.J., was removed from the flight from Houston to Orlando before it took off. He was dismissed a day after the Federal Aviation Administration confirmed he had tested positive for alcohol following a confrontation with a federal air marshal who was aboard the flight. The federal air marshal informed Continental following an encounter with the pilot. FAA spokesman John Clabes said the agency is investigating.

Delta To Cut 7,000-8,000 Jobs
Delta Air Lines has announced that it is cutting 7,000 to 8,000 more jobs because of dramatic financial losses. The company lost $326 million in the last quarter and does not see any improvement coming in the near future. Chairman and CEO Leo F Mullin told company employees that he hoped many of the job reductions, which will include management, could come through voluntary-leave, early-retirement and severance programs. If there are not enough volunteers for these programs, the company will lay off workers.